Refund, Return and Cancellation Policies

 

Return policy: 

Due to the handmade and personal cosmetic nature of our products, returns are not accepted under any condition. We do not offer a money-back guarantee on our products. By placing an order, you accept these terms. Please be sure to view photos and read descriptions of products prior to purchase to ensure it is a match for what you seek.

If you are unsatisfied with the products, please contact us, and we’ll do our absolute best to remedy your concern. You may cancel an order prior to order shipment within 24 hours of order placement. If a package is returned due to an unclaimed status and/or nonpayment of charges or delivered to an inaccurate address at no fault of our own, we will not issue a refund.

 

Refund Policy:

All sales are final, no returns or exchanges ON ANY ORDERS, due to sanitary purposes.

There are certain situations where a refund or product replacement may be granted on a case by case basis, these include but are not limited to:

  • Defective product (we will need photographic proof + order receipt to process)
  • Wrong product (we will need photographic proof + order receipt to process)

We will not process refunds or replacements without photographic evidence, please be sure to take a picture as soon as you receive your damaged or incorrect package. In these cases, you will be issued a refund or offered a product replacement at no cost to you.

If you are approved for and select a refund option, it will be processed immediately, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We only refund the amount actually paid, so if you purchase during a sale, you will be refunded the sale price. Please contact your financial institution if you have not received your refund after 7 business days.

Order cancellation Policy:

Once your order is placed, you have 24 hours to cancel your order. Any requests to cancel orders after 24HRS will be denied. Your item has been entered in the shipping process and this cannot be changed.

 

WHEN YOU ORDER FROM THE SHOP JA ®, YOU ARE AGREEING TO OUR POLICIES.